1. Introduction
BGA Group Australia Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our website or services.
2. Information We Collect
We may collect personal information including:
- Full name
- Email address
- Phone number
- Address and postcode (for skip delivery)
- Payment details (processed securely via third-party providers)
- Booking and service details
- Website usage data (via cookies and analytics)
3. How We Collect Information
We collect information when you:
- Request a quote or book a skip bin
- Contact us via forms, phone, or email
- Use our website
- Interact with our services
4. How We Use Your Information
We use your information to:
- Provide skip hire and waste services
- Process bookings and payments
- Deliver and collect bins
- Communicate with you regarding your order
- Improve our website and services
- Comply with legal obligations
5. Disclosure of Information
We may share your information with:
- Payment processors
- Delivery drivers and contractors
- IT and website service providers
- Government or regulatory authorities (if required)
We do not sell your personal data.
6. Data Storage & Security
We take reasonable steps to protect your information from misuse, loss, or unauthorised access. However, no system is 100% secure.
7. Cookies & Website Tracking
Our website may use cookies and analytics tools to:
- Improve user experience
- Analyse website traffic
You can disable cookies via your browser settings.
8. Access & Correction
You may request access to or correction of your personal information by contacting us.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page.
11. Contact Us
BGA Group Australia Pty Ltd
📞 1300 026 600
📧 operations@bgagroup.com.au